Data Privacy Policy

Our website may be used without entering personal information. Different rules may apply to certain services on our site, however, and are explained separately below. We collect personal information from you (e.g. name, address, email address, telephone number, etc.) in accordance with the provisions of German data protection statutes. Information is considered personal if it can be associated exclusively to a specific natural person. The legal framework for data protection may be found in the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider.

Please be aware that data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured.

Anonymous use of the booking service

You can generally access our booking service without providing any personal information - it is possible to view the hostel offers anonymously. This means that you can obtain prices and view availability without logging in. However, to successfully complete a booking, your contact details are required.

Data collection and processing when carrying out bookings

When a booking is made, the following data is collected and processed by the agent: Name, address, telephone number, email address and details of the reservation. If you are booking by credit card, the credit card number, expiration date, and owner are also saved. In addition, the time of booking (date and time) and IP address from where the booking was made are also recorded.

Your information will be used to clearly organise, implement, and invoice your booking. Upon booking, a mediation contract becomes effective. The contract terms can be viewed at any time at TaC.

All data that you provide to us as part of a successful booking is available in the form of a booking confirmation from the agent by email. Confirmations with the appropriate content are also available in all cases where you make changes to your booking or your data.

Use and forwarding of collected data

We use the personal data that you provide exclusively for the communicated or agreed purposes and thus as a rule to process the contract concluded with you or to provide you with the information you have requested.

If you use our services, only the data required for provision of the services in question is normally collected. If we ask you for additional data, provision of this data is voluntary.

Is personal data forwarded to third parties?

Your data will not be sold, leased or in any other way be made available to third parties. Personal data is only transferred to government institutions and authorities to the extent required by national legislation.

Contacting Us

On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such event, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.

Posting Comments

On our website we offer you the opportunity to post comments about individual articles. For this purpose, the IP address of the user/internet connection subscriber is stored. This information is stored for our security in the event the author through his/her comments infringes against third party rights and/or unlawful content is entered. Consequently, we have a direct interest in the author's stored data, particularly since we may be potentially liable for such violations. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.

Use of Facebook components

Our website employs components provided by Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited. 

When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the "Like" button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not.

If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy:

In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers:
You can find an overview of Facebook plugins at

Use of Google Maps

This website uses Google Maps to display maps and create directions for driving. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you agree to the collection, processing and use of data that is collected automatically, or which you enter yourself, by Google, its representatives or third-party service providers. The terms and conditions for the use for Google Maps can be found under Terms and Conditions.


On the basis of the Federal Data Protection Act, you may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.


Alte Eppelheimer Str.50
       69115 Heidelberg
Phone: + 49 6221 7782772
   Check In: 14:00 - 22:00 Uhr
   Opening hours of reception:
       08:00 - 22:00 Uhr